Products
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The Art of Patience
CourseYou can’t train a customer to be more patient. But for smoother, more efficient customer service, you’ll need to master the art of patience yourself. It’ll help keep customers calm and happy, meaning you’ll be able to solve their issues much faster.
$28
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Clear Communication
CourseWithout clear communication, customers will get frustrated. They might not be able to hear what you are saying clearly, or get confused by what you are telling them. Miscommunications just waste time and annoy both you and the customer.
$28
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Customer Empathy
CourseThis course is for anyone working in customer service who would like to find out more about empathy skills. Empathy is a vital skill for customer service and can help you represent the company in the best way possible.
$28
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Customer Persuasion
CourseThis course is ideal for anyone working in customer service. Being able to influence others through persuasion can help you engage customers, build customer satisfaction, and maintain customer relationships.
$28
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Handling Complaints
CourseComplaints give you the opportunity to show off your customer-service skills. They help you improve your services and highlight where you can make your customer experience even better. Dealing with complaints well is an essential in business.
$28
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The Use of Positive Language
CourseBy the end of this course, you'll be able to: Recognize the benefits of using positive language when speaking to customers Identify positive alternatives to common words and phrase Demonstrate positive language when talking to customers
$28